Privacy Policy
This Privacy Policy explains how Ben and Jerry collects, uses, stores, and protects personal data. It applies to all Ben and Jerry customers in the area, including residential, commercial, and organisational clients who interact with us through our services or our website.
Ben and Jerry is committed to protecting privacy and handling personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation and relevant data protection legislation.
Who This Policy Applies To
This policy applies to all individuals whose personal data is processed by Ben and Jerry. This includes customers, potential customers, suppliers, and other parties who communicate with us or use our services in the local area.
By using our services or providing personal information, you acknowledge that your data will be processed in line with this Privacy Policy.
What Personal Data We Collect
Ben and Jerry collects only the personal data that is necessary to provide our services and operate our business effectively.
This may include names, addresses, service locations, contact details, payment-related information, and details about the services requested or provided. We may also collect communications sent to us, such as enquiries or service instructions.
Technical data such as IP address, browser type, and usage information may be collected when users interact with our website.
How We Collect Personal Data
Personal data is collected directly from individuals when they contact us, request a quote, book a service, or make a payment. Data may also be collected through our website when users submit forms or interact with online features.
In some cases, we may receive personal data from third parties acting on behalf of a customer, such as property managers or business representatives.
Lawful Basis for Processing
Ben and Jerry processes personal data only where there is a lawful basis to do so under data protection law.
The lawful bases we rely on include the performance of a contract, where processing is necessary to provide waste collection or rubbish removal services. We also process data to comply with legal obligations, such as record keeping and regulatory requirements.
In some cases, processing may be based on legitimate interests, such as improving our services, managing our operations, or preventing fraud, provided these interests do not override individual rights.
How We Use Personal Data
Personal data is used to manage enquiries, provide quotations, deliver services, process payments, and communicate with customers about their bookings.
We may also use data to improve service quality, manage scheduling, respond to complaints, and meet legal or regulatory requirements.
We do not use personal data for purposes that are incompatible with those outlined in this policy.
Data Processors and Third Parties
Ben and Jerry may share personal data with trusted third-party processors where necessary to deliver services. This may include payment processors, IT service providers, and authorised waste facilities.
All processors are required to handle personal data securely and in accordance with data protection law. They are not permitted to use data for their own purposes.
We do not sell personal data to third parties.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the nature of the data and the reason for processing. For example, service and payment records may be retained to meet legal and accounting requirements.
Once data is no longer required, it is securely deleted or anonymised.
Data Security
Ben and Jerry takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
These measures include access controls, secure systems, and procedures designed to safeguard information. Only authorised personnel have access to personal data where required for their role.
User Rights
Under data protection law, individuals have rights in relation to their personal data.
These rights include the right to access personal data, the right to request correction of inaccurate data, and the right to request erasure where applicable.
Individuals may also have the right to restrict or object to certain types of processing, and the right to data portability where relevant.
Making a Data Rights Request
Requests relating to personal data can be made by contacting Ben and Jerry through the standard contact methods available on our website.
We will respond to requests within the timeframes required by law and may need to verify identity before releasing information.
Cookies and Online Data
Our website uses cookies and similar technologies to support functionality and performance. Further details about how cookies are used are provided in our Cookie Policy.
Online data collected is handled in line with this Privacy Policy.
Children’s Data
Ben and Jerry does not knowingly collect personal data from children. Our services are intended for adults and organisations.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how we operate.
Any updates will be published on this page. We encourage users to review the policy periodically to remain informed.
Our Commitment to Privacy
Ben and Jerry is committed to protecting the privacy of all customers in the area. We take our responsibilities seriously and strive to handle personal data with care, transparency, and respect.
This Privacy Policy reflects our ongoing commitment to lawful and responsible data protection practices.

Environment-friendly Furniture Clearance Guaranteed
First Class Furniture Removal at Low Cost
Enjoy a Hassle-free Furniture Disposal Service
Team of reliable professionals who have many years of experience
We minimise our carbon footprint by using only recyclable bags
We provide value for money and results that will astound you
Our team are fully insured which means you are guaranteed a damage-free job
We are an eco-friendly company that is dedicated to recycling waste
We offer a variety of rubbish removal services in London at competitive prices
Our rubbish collection team are highly efficient and fully-vetted
Our customer service representatives work 24/7 to answer your phone calls
Our staff is professionally trained, fully insured and security vetted!
We have highly competitive prices that will fit every budget!
Every service in our portfolio includes using only the best equipment!
office@benandjerry.org.uk
https://benandjerry.org.uk/